Maintain continued and current knowledge of:.

Navigate through multiple systems simultaneously to assist and resolve owner questions/needs.

Use multi-channel communication methods phone, email, written, and chat.

Administers booking reservations, processing changes, cancelations, point accruals, vacation exchanging.

(average call handle time: 15 minutes per call)

Handle an average of 25 incoming calls per day.Service inbound calls from owners/guests, identifying their needs, providing options/solutions, enthusiastically with a smile.You will provide consistent, positive, professional and timely responses to owners/guest with reservations, inquiries, cancelations, challenges and cross-sell when possible to maximize revenue.Įssential Duties and Responsibilities (other duties may be assigned): We were about to leave until they took their party elsewhere, but I can't help but wonder what they were doing there in the first place? Were they with family, or did Welk rent a villa to a rowdy group of individuals who wanted to party in a family environment? We will not be returning next year.The Call Center Agent in Owner Services will be an integral team member creating distinctive and authentic experiences for owners/guests. Don't get me wrong, I'm not some prudish anti-fun individual and my kids are not completely ignorant about life but what those girls discussed made even me feel uncomfortable. None of this bothered me overly much until I took my kids to the pool on a Sat night around 7ish, and encountered a group of twenty year-old girls at the hot tub, drinking, cursing, and talking very loudly about their sexual escapades. I overheard a guest mention how he could actually 'see his feet' today but then pointed out everything floating on the top of the water. The kids loved the rec center and the pool, however the latter was never kept clean. Let's just say I never felt comfortable removing my shoes inside the villa. We stayed for 7 days and housekeeping came once. I can't help but think it was our fault for requesting an upstairs villa and that is all they had available. Construction began early in the mornings and it was loud. Oh and the people below us smoked, so whenever we chose to sit on the patio we were greeted with cigarette smoke. The first night we discovered ants crawling on the kitchen counter, so I called and they sent someone over to resolve the problem(but not completely). They were nice about accommodating our request however, when we pulled up to the villa, parking was limited because of construction. This was our second stay at Welk and due to a lot of noise upstairs from us last year, we requested an upstairs villa this time. Cons: We are a family of 6 and stayed mid July.

Lawrence welk owners lounge